Terms & Conditions

Welcome to thatconceptstore.com. Our mission is to provide you with a curated, luxurious shopping experience through our online store.
The THAT Concept Store website and related services (collectively, the "Website") are operated by Majid Al Futtaim Lifestyle LLC ("we," "us," or "our") under an exclusive regional license.
By accessing or using our Website, you agree to be bound by these Terms of Service (the "Terms") and any other guidelines referenced herein, such as our Privacy Policy.
Please review these Terms regularly, as continuing to use the Website signifies your acceptance of any updates.

These Terms govern all use of our Website and any orders placed through it. By using the Website, you accept these Terms and any subsequent updates. If you do not agree with the Terms, please refrain from using our Website or services.

The Website is available for personal use only. To place an order, you must be 18 years or older and legally able to enter binding agreements.

Items in your basket are not reserved until your order is paid for and confirmed. While we strive to provide accurate stock information, availability may change due to high transaction volumes.

If an item becomes unavailable after you have placed your order, we will notify you and provide a full refund to your original payment method
Stock availability is subject to change without prior notice.

Once an order has been placed, THAT Concept Store will provide an estimated delivery date based on your location:

Dubai: Same-day delivery
Rest of UAE: Next-day delivery
GCC Countries: 3-5 days (excluding fine jewellery)

Please note that this delivery date is only an estimate and may change. You may contact our customer service at 800-That (800 301 0115) to request a preferred delivery schedule.

Delivery Conditions: THAT Concept Store reserves the right to adjust delivery fees and schedules as needed, and our delivery agent will inform you of any changes. THAT Concept Store is not liable for damage or loss to goods or property during delivery. For non-KSA deliveries, you are responsible for arranging shipment and completing all necessary paperwork for customs clearance, with packing list charges starting at SAR 100.

Upon delivery, please inspect the goods and sign the delivery documents to acknowledge the condition of the items. Report any damage on the delivery documents. Notify THAT Concept Store of any manufacturing defects within seven days of receiving your order. We reserve the right to cancel orders at our discretion, including those with high quantities per person or per household.

THAT Concept Store offers the following return and exchange policies:

Full-Priced Items: Returnable within 15 days or exchangeable within 30 days from delivery.
Discounted Items: Returnable within 7 days and exchangeable within 14 days.
Manufacturing Defects: Returnable or exchangeable within 15 days if reported.

To qualify for a return or exchange, items must be in original condition, unused, with all tags and packaging intact, and accompanied by the original Order Confirmation. Exchanges can only be made for items of equal or higher value.

Non-Returnable Items: Art pieces, beauty and grooming items, underwear, and earrings cannot be returned.
Gift with Purchase: Certain promotions may include a complimentary gift with your purchase.
- Gifts are limited to stock availability and are provided based on order placement priority.
- Items purchased with a gift must be returned with the gift to qualify for a refund. The gift must remain unused and in its original condition.

THAT Concept Store accepts payment by credit and debit cards. All refunds, whether for KSA or non-KSA deliveries, will be processed to the original payment method. Customized orders require full payment in advance and are non-refundable once processed.

Once full payment has been received, ownership of goods transfers to you. Risk of damage, loss, or deterioration is transferred to you upon delivery acceptance.

THAT Concept Store is not intended for children under 10. If you are under 10, you are not authorized to use the services or features on our website.

THAT Concept Store is only liable for direct damages or losses resulting from a breach of our obligations. We are not responsible for indirect damages, including lost profits, reputational harm, or other consequential losses. This limitation does not apply in cases of death, fraud, or personal injury.

If any part of these Terms is found to be unenforceable, the remaining terms remain effective. These Terms are governed by the laws of KSA, with jurisdiction in KSA courts.

Promotional codes are valid according to their terms, are single-use, non-transferable, and cannot be combined with other offers.

HELLO15 Offer

Receive 15% off your first online order with code ‘HELLO15.’ Valid on full-priced items only, excluding fine jewellery and select brands.

VISA Offer

Offer is for personal use by eligible Visa cardholders only
Offer is Valid From 1st Dec 2024 until 15th June 2025
Offer code may be redeemed multiple times per eligible Visa user
This offer is valid on full-price items only
This offer cannot be used on electric products
To redeem the offer in-store, spend AED 2500 or more and get 10% off your purchase, spend AED 5000 or more and get 15% off your purchase
To redeem the offer online, visit thatconceptstore.com, spend AED 2500 or more to get 10% off your purchase or spend AED 5000 or more to get 15% after entering the offer code at checkout
Offer cannot be used in conjunction with other promotional programs, offers, discount cards, vouchers or VIP privileges, unless otherwise stated
THAT Concept Store and Visa’s decision shall be final with respect to any Visa cardholder disputes regarding the offer
The offer is non-exchangeable, non-transferable and no cash alternative is offered
The promoter of this offer does not assume any responsibility for any typographical or other error in the administration of the offer
Participants are deemed to have accepted and agreed to be bound by these Terms and Conditions upon participation in the offer
The Promoter reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so
THAT Concept Store is the promoter of this offer. Visa shall have no liability in relation to the offer
Offer is valid in UAE