TERMS & Conditions

We respect your privacy and your desire to understand how your information will be handled and used.

Once the order has been placed, THAT Concept Store will provide you with an estimated date of delivery based on your choice (Same-day Delivery for Dubai, next day delivery for the rest of the UAE and 3-5 days for the rest of the GCC (excluding fine jewellery)). You can also call Customer Service to request a delivery schedule that suits you. THAT Concept Store will strive to deliver your order on or near the estimated date provided. Please note that this date is just an estimate and is thus subject to change. THAT Concept Store will contact you to book a date for delivery using the details that you provide. THAT Concept Store reserves the right to cancel delivery, change the delivery fee (if applicable), and reschedule delivery date; our delivery agent will call to inform you of any cancellations/changes. THAT Concept Store is not liable for any damage to or loss of your goods and/or property. For goods being shipped to a non-UAE address, you are responsible for all shipment arrangements, including providing all necessary paperwork to the shipping agent in advance. Packing list charges apply (starting at AED 100). For further details, you can consult an associate via Customer_Care@thatconceptstore.com. Upon receipt of goods, you or a nominated person are requested to inspect and sign the delivery documents to acknowledge the condition of the goods, the complete delivery, and proper installation (whenever required) of all Items. Items will not be released without a signature on the delivery documents. All goods must be carefully inspected, and any damage reported and noted on the delivery documents. Any manufacturing faults must be notified to THAT Concept Store within seven days of receipt of goods. We may, on our sole discretion, cancel the quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, and/or the same credit card. In the event that we cancel an order, we will notify you by contacting the e-mail or phone number provided at the time the order was made.